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Last updated: August 2, 2026
These Terms of Service (“Terms”) govern access to and use of Janta Connect, the website located at jantaconnect.co.ke and any related mobile applications (together, the “Platform”), operated by Janta Connect Limited, a company registered in Kenya (“Janta Connect,” “we,” “us,” or “our”).
By creating an account, browsing job listings, applying for work, posting a job, listing a company as a service provider, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1.1. You must be at least 18 years old to create an account. Janta Connect does not knowingly permit use by anyone under 18.
1.2. You must provide accurate, current information when registering and keep it up to date. You are responsible for all activity under your account and for keeping your login credentials confidential.
1.3. If you register on behalf of a company or organization (including under “Hire Companies”), you confirm you are authorized to bind that organization to these Terms, and “you” in these Terms refers to that organization as well as you personally.
2.1. Janta Connect is a marketplace that connects:
2.2. Janta Connect is not an employer, staffing agency, or recruitment agency, and is not a party to any employment, engagement, or service contract formed between users. We do not supervise, direct, or control the work performed, and we are not responsible for wages, statutory deductions, workplace safety, or compliance with the Employment Act or any other labour law applicable to the relationship between a worker and an employer, or between a service provider and its client. Those obligations rest entirely with the parties to that relationship.
2.3. We provide tools — listings, messaging, verification badges, applications, quote requests, and reviews — to help users find and evaluate each other. We do not guarantee that any listing, applicant, worker, employer, or service provider is suitable, reliable, or will fulfil their obligations.
3.1. Janta Connect offers optional identity verification for individuals (e.g., national ID review) and tiered verification for service-provider companies (e.g., business registration, KRA PIN, tax compliance, sector licences, insurance).
3.2. Verification badges and trust scores reflect documents and information submitted to us at a point in time. A badge is not a warranty or guarantee of a user's conduct, competence, solvency, or ongoing compliance. Credentials can lapse; we aim to reflect current validity where a document has a stated expiry, but you should independently confirm anything material to your decision (for example, checking that a security firm's PSRA registration or a caterer's public health licence is current before signing a contract).
3.3. We reserve the right to request supporting documents, reject or revoke verification, and suspend accounts where information provided appears false, expired, or fraudulent.
4.1. Employers are solely responsible for the accuracy and legality of job postings, including compliance with applicable labour and anti-discrimination law, and for any offer, wage, or engagement terms agreed with an applicant.
4.2. Job seekers are solely responsible for the accuracy of their applications, profiles, and any documents submitted.
4.3. Service-provider companiesare solely responsible for the accuracy of their company profiles, indicative pricing, credentials, and any quote submitted in response to a client's request, and for honouring the terms of any quote they submit.
4.4. Janta Connect does not vet job postings or quote requests for legality, fairness, or feasibility before publication, though we may remove content that violates these Terms or applicable law.
4.5. Any agreement reached — an employment arrangement, a service contract, pricing, deposits, or payment terms — is strictly between the users involved. Janta Connect is not a party to it and has no obligation to enforce it.
5.1. Certain features (e.g., job boosts, featured listings, provider subscription tiers) may require payment, processed through Paystack or another third-party payment processor. We do not store your full payment card details.
5.2. Fees for Platform features are separate from, and unrelated to, any wages, service fees, or payment terms agreed between users for the underlying work or services. Janta Connect does not process payment for wages or contract work between users unless explicitly stated for a specific feature.
5.3. Fees paid to Janta Connect for Platform features are non-refundable except where required by law or expressly stated at the time of purchase.
5.4. You are responsible for any taxes arising from your use of the Platform, including transactions with other users.
6.1. Reviews must reflect genuine experience with the user or company being reviewed. Fabricated, retaliatory, or paid-for reviews are prohibited.
6.2. We may remove reviews that violate these Terms, applicable law, or that we reasonably believe are false, defamatory, or abusive. We are not obligated to mediate disputes about review accuracy.
You agree not to:
We may suspend or terminate accounts that violate this section, with or without notice, depending on severity.
8.1. The Platform, including its design, software, and Janta Connect branding, is owned by us or our licensors and protected by applicable intellectual property law. These Terms do not grant you rights to our trademarks or brand assets.
8.2. You retain ownership of content you submit (profiles, job posts, company listings, reviews, messages), but grant Janta Connect a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and distribute that content as necessary to operate and promote the Platform.
9.1. Our collection and use of personal data, including identity documents submitted for verification, is described in our Privacy Policy, which forms part of these Terms.
9.2. We process personal data in accordance with Kenya's Data Protection Act, 2019, and applicable regulations. By using the Platform, you consent to that processing as described in the Privacy Policy.
10.1. The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, and that the Platform will be uninterrupted, secure, or error-free.
10.2. We do not guarantee the identity, conduct, solvency, competence, or safety of any user, worker, employer, or service-provider company, whether or not verified.
10.3. Any decision to hire, engage, contract with, or work for a person or company found through the Platform is made at your own risk and discretion. We strongly encourage independent checks — meeting in person before work begins, verifying credentials directly with issuing authorities where practical, and using in-person caution consistent with hiring anyone found through any channel.
11.1. To the fullest extent permitted by Kenyan law, Janta Connect and its officers, employees, and agents will not be liable for:
11.2. Where liability cannot be excluded under applicable law, our total liability for any claim arising from your use of the Platform is limited to the greater of (a) fees you paid to Janta Connect in the twelve months preceding the claim, or (b) KES 5,000.
11.3. Nothing in these Terms excludes liability that cannot be excluded under Kenyan law, including liability for death or personal injury caused by our negligence, or fraud.
You agree to indemnify and hold Janta Connect harmless from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any law or third-party right, including any dispute with another user over an employment or service arrangement.
13.1. We may suspend or terminate your account, remove content, or restrict access at our discretion if we believe you have violated these Terms, applicable law, or pose a risk to other users or the Platform.
13.2. You may close your account at any time. Some information may be retained after closure where required for legal, safety, or record-keeping purposes, as described in the Privacy Policy.
We may update these Terms from time to time. Material changes will be notified through the Platform or by email where practical. Continued use after changes take effect constitutes acceptance of the revised Terms.
15.1. These Terms are governed by the laws of Kenya.
15.2. Any dispute arising from these Terms or your use of the Platform will first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute will be subject to the exclusive jurisdiction of the courts of Kenya, or referred to arbitration in Nairobi under the Arbitration Act, 1995, at either party's election.
Questions about these Terms can be sent to support@jantaconnect.co.ke or through the Contact page.